Refund policy

Return and Refund Policy

We want you and your pet to be happy with your purchase.

Change of mind returns

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition and packaging, and you have proof of purchase.

To request a return, please contact us at hassanbagha49@gmail.com before sending the item back. We will provide return instructions if your return is approved.

Return postage for change-of-mind returns is the customer's responsibility unless otherwise agreed.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, defective, or is not what you ordered, please contact us at hassanbagha49@gmail.com as soon as possible with your order number and photos of the item.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund where applicable.

Refunds

If your refund is approved, we will refund the applicable amount to your original payment method. Processing times may vary depending on your payment provider or bank.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact us

For return or refund questions, please contact us at hassanbagha49@gmail.com.